Accessibility Services

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 (“ADA”), the Osceola Library System will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

The Library provides accessibility services for customers who have a disability to ensure that blind, deaf, deaf-blind, hard-of-hearing, visually-impaired and other special needs customers can participate in Library activities and access Library information.

The Library also provides reasonable accommodations, by request, for physical access, communications, or other needs to ensure services, activities, and programs are available to people with disabilities. To request an accommodation, please contact the Library at least three days prior to the date the accommodation is needed.

Animals in the Library

The Osceola Library System recognizes service animals as defined by ADA guidelines:

- ADA Service Dog Laws FLA. STAT. §413.08 -

(d) “Service animal” means an animal that is trained to do work or perform tasks for an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. The work done or tasks performed must be directly related to the individual’s disability and may include, but are not limited to, guiding an individual who is visually impaired or blind, alerting an individual who is deaf or hard of hearing, pulling a wheelchair, assisting with mobility or balance, alerting and protecting an individual who is having a seizure, retrieving objects, alerting an individual to the presence of allergens, providing physical support and assistance with balance and stability to an individual with a mobility disability, helping an individual with a psychiatric or neurological disability by preventing or interrupting impulsive or destructive behaviors, reminding an individual with mental illness to take prescribed medications, calming an individual with posttraumatic stress disorder during an anxiety attack, or doing other specific work or performing other special tasks. A service animal is not a pet. For purposes of subsections (2), (3), and (4), the term “service animal” is limited to a dog or miniature horse. The crime-deterrent effect of an animal’s presence and the provision of emotional support, well-being, comfort, or companionship do not constitute work or tasks for purposes of this definition.

Staff are trained to ask the two questions provided by the ADA upon entry of any animal into the Library: 1) Is the animal a service animal required because of a disability? 2) What work or task has the animal been trained to perform?

Emotional support and therapy animals are not covered under the ADA and should therefore not accompany their owners into the Library.

Browsing Assistance

Customers who need assistance browsing the collection due to a disability may make an appointment with staff for one-on-one help. Contact the Library for further assistance.

Blindness and Low Vision

  • Audiobooks and Music on CD. Audiobooks and music are available for download from the Library’s website through cloudLibrary and
  • Large Print books/periodicals
  • Magnifiers
  • Access Computer at Hart Memorial Central Library: The computer features an extra-large monitor, a joystick mouse, and a trackball mouse, and comes equipped with the Kurzweil 3000 educational text-to-speech software program designed for students with physical or learning challenges (including those with Dyslexia and English Language Learners). The Access Computer also has an onscreen keyboard, and Microsoft Reader, Magnifier, and Narrator, in addition to standard software programs like Internet Explorer, MS Office and Adobe Digital Editions.
  • Assistive Catalog at Hart Memorial Central Library

Deafness and Hearing Loss

Mobility Challenges

  • Wheelchair accessible catalog/Internet stations at all locations
  • Telephone access to Library Customer Service and Research Services: 407.742.8888
  • Email services: for Customer Service, Books and Materials, and Research Services
  • Books By Mail services for homebound customers in Osceola County
  • Chat or text the Statewide Ask a Librarian service

Online Resources

Communication Center for the Deaf and Hard of Hearing of Central Florida:
Accredited Online Schools & Colleges:
Bureau of Braille and Talking Books Library:
American Foundation for the Blind:
Florida Association for the Deaf:
Easter Seals Florida:
Florida Center for the Blind:
Light House Central Florida:
Florida Coordinating Council for the Deaf and Hard of Hearing:
National Association of the Deaf:
Florida Deaf Service Center Association:
American Association of the Deaf-Blind:
Florida Deaf-Blind Association:
Disability Rights Florida:
Center for Independent Living:

Sensory Inclusive

The Osceola Library System has partnered with KultureCity® to improve our ability to assist and accomodate patrons with sensory needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying our Team Members with continuous training and by offering the resources and accomodations below to our patrons. For more information on how the Library provides accomodations for our patrons with sensory needs, visit our Sensory Inclusion page.