Library Operations Amid COVID-19

UPDATED Friday, May 15, 2020 at 5:15pm

Outdoor bookrops are open. We are only accepting Library items. Please do not donate any items until further notice. All returned items will be quarantined for 72 hours before they're checked in, during which time they will remain on your account. This will not affect late fees.

All Library branches are open at 50% capacity and limited hours: Monday - Friday, 9am - 6pm. 

The Kenansville Library's hours are Wednesdays and Fridays 10am- 6pm.   

Meeting Rooms are unavailable until further notice.

Curbside Pickup service hours are Monday - Friday 10am - 4pm at all main branches, and Wednesdays & Fridays 10am - 4pm at the Kenansville Library. Please note that in order to prevent damage to Library materials, Curbside Pickup will not be available during times of rain or inclement weather.

New Safety Guidelines for Visiting the Libraries:

  • To enter the Library it is required for staff and patrons over the age of 2 years old to wear masks.
  • Seating will be limited to 50% of our normal seating capacity. Due to the limited capacity, Library visitors will be asked to complete their business within a 2 hour period so that others may enter the facility. After two hours you may be asked to leave the Library if necessary to maintain safety and adhere to state guidelines. Upon entry you will receive a sticker with your arrival time, which must be visibly worn throughout your entire visit. If you leave the Library for any reason, you will have to get a new sticker.
  • Library collections are open to limited browsing. Try out our Curbside Pickup or Personal Shopper service.
  • Children's areas will remain closed to the public.
  • Library visitors may each bring in one bag, which can be no larger than a regular backpack.
  • All branches offer Curbside Pickup and Personal Shopper services to allow patrons to have a contactless pickup for their holds or other Library materials that they have requested.

Our online resources make it possible to stay active and enriched with tools for learning, practicing new skills, hearing a great story, or researching your family history. We have a wealth of virtual resources available 24 hours a day free with your current Library card or eCard. If you are eligible but do not have an up-to-date full-service Library card, you may apply online for a virtual eCard. For more information about your Library card account or questions about Library services and resources, please call the Library at 407-742-8888 between 9am and 6pm Monday through Friday. 

We look forward to welcoming you back to your Library soon!​​

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FAQ - Reopening

Are the bookdrops open? How do I return my items?
Outdoor bookdrops are open. At this time we are not accepting donations, just returned Library items. Our outdoor bookdrops will be the only way to return items so our staff can take the necessary precautions and sanitize items. All returned items will be quarantined for 72 hours before they're checked in, during which time they will remain on your account. This will not affect late fees.

What about late fees?
Due dates on checked out items excluding HotSpots have been extended to June 1 so you may return your items in our outdoor bookdrops at your convenience. Mobile HotSpots are due May 15 and will not accrue late fees, instead they will shut off after their due date until they are returned.

What safety procedures will you have in place while open?

  • In an effort to prevent the spread of COVID-19, we are not reopening all of our branches at once. The Libraries have reopened at 50% capacity.
  • To enter the Library it is required for staff and patrons over the age of 2 years old to wear masks.
  • Seating will be limited to 50% of our normal seating capacity. Due to the limited capacity, Library visitors will be asked to complete their business within a 2 hour period so that others may enter the facility. After two hours you may be asked to leave the Library if necessary to maintain safety and adhere to state guidelines. Upon entry you will receive a sticker with your arrival time, which must be visibly worn throughout your entire visit. If you leave the Library for any reason, you will have to get a new sticker.
  • Library collections will be open for LIMITED browsing. Patrons can find materials in our online catalog and place a hold request to checkout items through our Curbside Pickup service, or use our Personal Shopper service.
  • Children's areas will remain closed to the public.
  • Library visitors may each bring in one bag, which can be no larger than a regular backpack.
  • All branches offer Curbside Pickup to allow patrons to have a contactless pickup for their holds or other Library materials that they have requested. 

Limited browsing? Then how do I check out Library items?
Try out our new contactless Curbside Pickup or Personal Shopper services by placing a hold on the item through our online catalog. Staff will retrieve the items and prepare them for pickup through our new Curbside Pickup service, which is available at all branches.

I have items on hold, how do I get them? How does Curbside Pickup work?
Curbside Pickup is a new option for checking out items and picking up holds. Curbside Pickup is available at all branches. Our Curbside Pickup hours of operation will be Monday - Friday, 10am - 4pm at all main branches, and 10am - 4pm on Wednesdays and Fridays at the Kenansville Library. Be advised that this service is for checkouts only. The only way to return Library items will be through our outdoor bookdrops, except HotSpots which must be returned inside. Please note that in order to prevent damage to Library materials, Curbside Pickup will not be available during times of rain or inclement weather.
Our Curbside Pickup procedure is as follows:

  1. Place an item on hold through our online catalog and specify from which branch you'd like to pick up your item(s).
  2. When you are notified that your holds are ready for pickup, visit your chosen branch within 7 days* to pick up your items.
  3. Park in one of the designated Curbside Pickup parking spaces and call our main line at 407.742.8888 to notify us that you have arrived. State at which branch you are currently located and we will connect you to the staff at that location.
  4. State your name and Library card number, and verify the address associated with your Library card. Confirm the items you are picking up.
  5. We will check out your items to your account and then place them on a specially marked table or cart in front of the building. Please wait for staff to reenter the building before you step out of your vehicle.
  6. One we are inside, you may exit your vehicle and collect your items, they have already been checked out to your account.

*NOTE: Items that have not been picked up after the 7th day will be released from the hold request and placed back into our collection or be held for the next patron in line.

I have one of your Mobile HotSpots checked out, do I return it now?
Mobile HotSpots must be returned inside the Library. Hotspots are due on Friday, May 15. While we do not charge late fees for our Mobile HotSpots, their WiFi service shuts off after their due date. If the HotSpot is not returned by Friday, May 15, it will be turned off until it is returned.

What if I don't know what I want to check out? What is the Personal Shopper service?
Browsing the stacks will be limited. If you do not have a particular title in mind, but wish to check out books, DVDs, or audiobooks, we now offer a Personal Shopper service to help you find items. To utilize the service please call our main line at 407.742.8888, email thelibrary@osceolalibrary.org, or chat with a Librarian (link located on the main page of our website) and request the Personal Shopper Service. We will ask you a few questions about what you're looking for -- such as "10 Children's books about trucks." Your Personal Shopper will then find and collect relevant items for you that meet your request. The items will be placed on hold for you and when your items are ready, you will be notified to pick them up using Curbside Pickup.

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Stay Connected with Library Resources and Entertainment at Home

While we may be closed, you can still participate in programs, games, and activities from home and online. Visit our Virtual Programs page to see all we offer for adults, children, and families!

For more information on resources you can access from home with your Library card or eCard, visit our Databases Page and follow our social media for more details:

Twitter, Instagram, Tumblr  -  @osceolalibrary

Facebook  -  @Osceola Library System

(Clickable links to each platform are found at the bottom of our website.)