Policies

Codes of Conduct

In English (PDF)
En Español (PDF)

Fee Schedule

In English (PDF)
En Español (PDF)

Adding Materials to Our Collection

Collection Development Policy (PDF)

Confidentiality

All Library records are considered confidential information per Chapter 257 of the Florida Statutes. Only the named cardholder may use the card.

Library Cards

Library cards are free to all Osceola County residents or for persons working, owning property, or attending school in the county.

Online Account Management

Click the My Account tab on the Library’s website. Your User ID is your 13 digit library card number and your password defaults to the four-digit birth year of the cardholder.

Overdue Fees

25¢ per day for all materials (excluding mobile hotspots and Chromebooks) with a cap of $2.50 per item:

  •  DVDs
  •  Books
  •  Audiobooks
  •  Magazines

Late fee(s) are not charged on Sundays, holidays, and other Library closed days. There are no overdue fees for eResources.

Patron accounts are blocked from further activity upon accumulating at least $10 in fees.

Materials returned incomplete (missing discs, etc.) will remain on the account until missing pieces are returned. Overdue fees may occur. Lost or damaged items will be charged a replacement fee equal to the cost of the item.

Overdue fees can be paid online at My Account or at a Library branch with a credit card.

Loan Periods

Library card holders may check out a total of 50 combined items per card and place 20 holds. Mobile hotspots and Chromebooks are limited to one per card at a time.

DVDs check out for 7 days. Mobile hotspots and Chromebooks check out for 14 days. All other materials check out for 21 days.

Library materials, with the exception of mobile hotspots and Chromebooks, automatically renew up to three (3) times unless the material is on hold for another patron or is an Interlibrary Loan. New or popular materials may have limitations.

Notary Services

The Osceola Library System offers Notary Services on an as-needed basis, determined by the availability of certified and trained staff.

Appointments and Library cards are not required for service. Notary Services are provided free of charge.

In preparation for your visit with the Notary:

  • Look over all documents to make sure you have all the information you need.
  • Bring a valid photo ID and one more form of current identification that features your signature.
  • Do not sign anything without the Notary present.
  • Bring your own witnesses -- the Library cannot provide witnesses for you.

Please be aware of the following limitations on Notary Service:

  • Notary Services is one of many important services provided by the Library -- you may be asked to wait, come back on another day, or use another Notary in the community to have your document successfully notarized.
  • The Osceola Library System reserves the right to deny notary services based on professional judgement.
  • Only simple documents will be notarized -- nothing requiring legal expertise, such as Wills and Living Trusts.
  • Only documents in English will be notarized.

Internet & Computer Usage

The Osceola Library System is pleased to make public computers available to its patrons to use in a multitude of ways, from searching the Internet, Public Access Catalog and Library databases, to taking online courses, accessing research and timely information, sending communications, using basic office programs for producing spreadsheets and word processing documents, and for recreational use. In its Hart Memorial Library, the Library makes available an online system for searching Florida Law and Legal Statutes.

Please see our full Internet and Computer Use Policy for more details.

Multipurpose Rooms

The Osceola Library System provides multipurpose rooms for lawful public use. All uses of the multipurpose rooms must be in accordance with applicable local, state, and federal laws.

Multipurpose rooms are available free of charge for reservation by nonprofit or not-for-profit organizations and groups for the purpose of holding meetings or events of a civic, cultural, religious, political, or educational nature. They are not reserved for individual use. The direct sale or promotion of goods and services by for-profit businesses is prohibited in multipurpose rooms. For more information, please telephone 407.742.8888 Monday through Friday during the hours of 9am to 5pm.

To view the entire multipurpose room policy, please visit the Book a Room page.

Books by Mail

Homebound? Contact the Library to sign up for a “Books by Mail” account to have your requests sent right to your mailbox.

Reciprocal Borrowing

Full service library cards are available to card holders in Brevard and Polk counties.

Hold Helpers

Designate someone special to pick up your available hold requests, such as a spouse or parent. To set up, visit the Library with your designee and bring your library cards.