In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 (“ADA”), the Osceola Library System will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

The Library provides accessibility services for customers who have a disability to ensure that blind, deaf, deaf-blind, hard-of-hearing, visually-impaired and other special needs customers can participate in Library activities and access Library information.

The Library also provides reasonable accommodations, by request, for physical access, communications, or other needs to ensure services, activities, and programs are available to people with disabilities. To request an accommodation, please contact the Library at least three days prior to the date the accommodation is needed.

Sensory Inclusion and KultureCity

Visit our Sensory Inclusion page to learn more about our commitment to our patrons with sensory needs.

Common Access Cards (CAC)

All Osceola Library branches have CAC readers available for Common Access Card users. Readers are not for checkout and must be used in-house. They can be requested at the service desk. Learn more about the Common Access Card on the Department of Defense website.

Animals in the Library

The Osceola Library System recognizes service animals as defined by ADA guidelines:

ADA Service Dog Laws FLA. STAT. §413.08

(d) “Service animal” means an animal that is trained to do work or perform tasks for an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. The work done or tasks performed must be directly related to the individual’s disability and may include, but are not limited to, guiding an individual who is visually impaired or blind, alerting an individual who is deaf or hard of hearing, pulling a wheelchair, assisting with mobility or balance, alerting and protecting an individual who is having a seizure, retrieving objects, alerting an individual to the presence of allergens, providing physical support and assistance with balance and stability to an individual with a mobility disability, helping an individual with a psychiatric or neurological disability by preventing or interrupting impulsive or destructive behaviors, reminding an individual with mental illness to take prescribed medications, calming an individual with posttraumatic stress disorder during an anxiety attack, or doing other specific work or performing other special tasks. A service animal is not a pet. For purposes of subsections (2), (3), and (4), the term “service animal” is limited to a dog or miniature horse. The crime-deterrent effect of an animal’s presence and the provision of emotional support, well-being, comfort, or companionship do not constitute work or tasks for purposes of this definition.

Staff are trained to ask the two questions provided by the ADA upon entry of any animal into the Library: 1) Is the animal a service animal required because of a disability? 2) What work or task has the animal been trained to perform?

Emotional support and therapy animals are not covered under the ADA and should therefore not accompany their owners into the Library.

Blind and Low Vision Resources

  • Books on CD, downloadable audiobooks and streaming music. Audiobooks and music are available for download from the Library’s website through cloudLibrary and hoopla
  • Large Print books/periodicals
  • Magnifiers
  • All public PCs run Microsoft Windows 11’s accessible features such as Narrator, Color Control, Live Captions, and more – visit Microsoft’s website for more information
  • Access Computer at Hart Memorial Central Library: The computer features an extra-large monitor, a joystick mouse and a trackball mouse, and Kurzweil 3000 educational text-to-speech software program designed for students with physical or learning challenges (including those with Dyslexia and English Language Learners). The Access Computer also has an onscreen keyboard, and Microsoft Reader, Magnifier, and Narrator, in addition to standard software programs like Internet Explorer, MS Office and Adobe Digital Editions
  • Assistive Catalog at Hart Memorial Central Library

Browsing Assistance

Patrons needing assistance browsing the collection may make an appointment with staff for one-on-one help. Contact the Library at 407.742.8888 to coordinate your visit or Book a Librarian.

Deaf and Hard of Hearing

  • Sorenson Video Relay Service & Videophone at Hart Memorial Central Library (room 117)
  • Close captioned DVDs: The Library purchases closed-captioned (CC) editions of DVDs when available.
  • Sign language interpreters available upon request for public events and programs with at least 3 days’ notice. Call 407.742.8888 or email

Mobility Challenges

  • Wheelchair accessible catalog/Internet stations at all locations
  • Telephone access to Library Customer Service and Research Services: 407.742.8888
  • Email services: for Customer Service, Books and Materials, and Research Services
  • Books By Mail services for homebound patrons in Osceola County
  • Chat or text via Ask a Librarian service

Books By Mail

Patrons who are homebound can request to receive their requests right to their door. To set up your Books By Mail account, contact the Library at 407.742.8888 or through any of the methods on our Contact Us page.

Curbside Pickup

Curbside pickup is a convenient, contactless method of checking out items and picking up holds.

Hours of Operation:

  • Main Branches
    • Monday – Saturday: 10am – 4pm
    • Sunday: 12pm – 4pm
  • Kenansville Library
    • Wednesdays, Fridays and Saturdays: 10am – 4pm

Be advised that this service is for checkouts only. Most items can be returned through outdoor Book Drops. All technology – Chromebooks, Hotspots, and Launchpads – must be returned inside. Do not return these items in the book drop.

Please note that in order to prevent damage to Library materials, Curbside Pickup will not be available during times of rain or inclement weather.

Curbside Pickup Procedure

  1. Place an item on hold through our online catalog and specify from which branch you’d like to pick up your item(s).
  2. When you are notified that your holds are ready for pickup, visit your chosen branch within 7 days* to pick up your items.
  3. Park in one of the designated Curbside Pickup parking spaces and call our main line at 407.742.8888 to notify us that you have arrived. State at which branch you are currently located and we will connect you to the staff at that location.
  4. State your name and Library card number, and verify the address associated with your Library card. Confirm the items you are picking up.
  5. We will check out your items to your account and then place them on a specially marked table or cart in front of the building. Please wait for staff to reenter the building before you step out of your vehicle.
  6. Once we are inside, you may exit your vehicle and collect your items, they have already been checked out to your account.

*NOTE: Items that have not been picked up after the 7th day will be released from the hold request and placed back into our collection or be held for the next patron in line.

Online Resources

Communication Center for the Deaf and Hard of Hearing of Central Florida: CCDHHFLA Website

Accredited Online Schools & Colleges: Online Schools & Colleges Website

Bureau of Braille and Talking Books Library: Braille and Talking Books Library Website

American Foundation for the Blind: AFB Website

Florida Association for the Deaf: FAD Central Website

Easter Seals Florida: Easter Seals Website

Florida Center for the Blind: FL Blind Website

Light House Central Florida: Light House Central Website

Florida Coordinating Council for the Deaf and Hard of Hearing: FCCDHH Website

National Association of the Deaf: NAD Website

American Association of the Deaf-Blind: AADB Website

Florida Deaf-Blind Association: FL Deaf-Blind Website

Disability Rights Florida: Disability Rights Florida Website

Center for Independent Living: CIL Orlando Website